Terms Of Use
Last Updated: March 24th, 2025
Privacy Policy of Prem Labs SA.
Welcome to premai.io, a website operated by Prem Labs SA ("us", "we", or "our"). Your access to and use of our website and services ("Service") is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.
1. Accessing the Services
Age requirements. You must be at least thirteen (13) years old to use the Services. You must have parental or legal guardian permission if you are a minor creating a Prem AI account. We will delete any Prem AI found to violate these requirements.
Prem AI accounts. Some Services require a Prem AI account. You must provide complete and accurate account information and promptly update your account if any of your information changes. Your account is intended for your individual use only and you may not share your account with any other person. You are responsible for any activities conducted through your account, including activities of any end user provisioned with an account under your account (“End User Account”), whether or not those activities were actually conducted by you. You may not make account access credentials available to third parties, share individual login credentials between multiple users on an account, or resell or lease access to your account or any End User Account. You must promptly notify us at hello@premai.ioin the event you detect any unauthorized or fraudulent access or use of your account.
If you have an admin account for an organization, you will have access to additional features, such as (a) adding authorized users to your workspace either by invitation or automatically, through the domain of their email address, (b) managing accounts within your workspace, and (c) managing features for the authorized users of your workspace.
2. Using the Services
Our Services. We grant you a non-exclusive right to access and use the Services only in compliance with these Terms, any applicable Additional Terms, all applicable laws and regulations, and any other documentation, guidelines, or policies we make available to you, including our Usage Policy. Certain Services are only available if you have a paid subscription. Some Services may be subject to certain restrictions, such as formatting or size restrictions, or rate limits. Any such restrictions can be found in the applicable documentation or on our platform. The different subscription plans applicable to the Services are described on our platform.
We own all right, title, and interest in and to the Services. You only receive rights to use the Services as explicitly granted in these Terms and any applicable Additional Terms. You will not, and will not permit any other person to:
(a) Use the Services or Your Data in a manner that violates any applicable laws (including trade laws, and sanctions and export control laws), these Terms (including any Additional Terms), or any of our policies;
(b) Use the Services or Your Data in a manner that infringes, misappropriates, or otherwise violates any third party’s rights, including intentionally using the Services to generate Outputs that infringe third party rights;
(c) Send us any personal information of children under 13 or the applicable age of digital consent or allow minors to use the Services without consent from their parent or guardian;
(d) Reverse assemble, reverse compile, decompile, translate, engage in model extraction or stealing attacks, or otherwise attempt to discover the source code or underlying components of the Services, algorithms, and systems of the Services (except to the extent these restrictions are contrary to applicable law);
(e) Use the Output or any modified version of the Output to reverse engineer the Services;
(f) Compromise the security or proper functionality of the Services, including interfering with, circumventing, or bypassing security or moderation mechanisms in the Services or performing any vulnerability, penetration, or similar testing of the Services;
(g) Use any method to extract any content from the Services other than as permitted through the Services;or
(h) Buy, sell, or transfer API keys or Service accounts from, to or with a third party.
3. Your User Data
Your Data. You and your authorized users may provide input to the Services, such as prompts or fine-tuning data (“Input”), and receive output from the Services based on such Input (“Output”). We refer to Input and Output collectively as “Your Data”. For clarity, any third-party content displayed on Le Chat to help you understand the Output, such as hyperlinks, snippets or thumbnails, for which you are only granted a right to view and read (the “Third-Party Content”) do not constitute Output. To the extent permitted by applicable law, you (i) retain all ownership rights in Input and (ii) own all Output. We assign to you all right, title, and interest, if any, in and to Output that we may have.
You are responsible for all Input and represent and warrant that you have all rights, licenses, and permissions required to provide Input to the Services. You are solely responsible for all use of the Outputs and evaluating the Output for accuracy and appropriateness for your use case. You must also not represent that the Output was generated by a human when it was generated by the Services. We may also provide Output filters for certain Services. If you deactivate these filters, you are solely responsible for the Output that is generated.
We use and store Your Data in accordance with the Additional Terms for the applicable Service and our Privacy Policy.
Due to the nature of the Services, your Output may be similar or identical to the response generated for another user of the Services. We provide no guarantees that your output will be unique. Any responses generated for other users by the Service are not considered your Output even if similar or identical to your Output.
You have the availability to report to us any of Your Data or Third-Party Content that violate our Usage Policy or (a) incites hate, violence, or discrimination against individuals based on their origin, ethnicity, religion, gender, sexual orientation, etc., (b) glorifies sexual harassment, (c) violates human dignity (e.g., human trafficking or pimping), (d) glorifies crimes against humanity or denying their existence, (e) incites terrorism, (f) glorifies very serious crimes against individuals (e.g., murder or sexual assault), (g) glorifies crimes involving theft, extortion, or material damage posing a danger to individuals, (h) constitute child abuse sexual material, or (i) are dangerous for minors. You can report such content by using the report feature on the Services and/or by sending an email at hello@premai.io. You grant us the right to access the reported content to improve the Services (e.g., to help us make sure that the Services do not generate such illegal content again). This right is granted worldwide and for the duration of the intellectual property rights under applicable law. Where applicable, you must delete such content using the applicable feature on the Services.
4. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Prem Labs SA. and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Prem Labs SA.
The Company may grant you infrastructure on which you access, modify, or otherwise use models trained by third parties, and/or with third party data. Such models may come with their own terms and conditions. It is your responsibility to comply with the terms and conditions of those models. In case of any conflict between this Agreement and such terms, the model terms govern.
5. Use License
Subject to your compliance with these Terms, Prem Labs Inc. grants you a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial purposes.
6. Prohibited Uses
You may use the Service only for lawful purposes and in accordance with Terms. You agree not to use the Service:
In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
7. User Contributions
The Service may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons content or materials (collectively, "User Contributions") on or through the Service.
All User Contributions must comply with the Content Standards set out in these Terms of Use.
8. Disclaimer of Warranties
The Company warrants that (a) the Services will perform materially as described in the standard usage documentation for the Services and will not materially decrease the overall functionality of the Services during the applicable subscription term (the “Performance Warranty”), and (b) any Professional Services will be provided in a professional and workmanlike manner (the “Professional Services Warranty”).
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Service will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for antivirus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.
EXCEPT AS SPECIFICALLY PROVIDED HEREIN, PREM LABS SA. DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE USE OF PREM LABS INC.'S SERVICES BY THE CUSTOMER IS AT THE CUSTOMER’S OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. PREM LABS SA. SHALL NOT BE LIABLE FOR THE OUTCOMES OF ANY MESSAGES SENT OR FAILURES TO SEND MESSAGES USING THE SERVICES, AND THE CUSTOMER ACKNOWLEDGES THAT THE DATA OR COMMUNICATIONS PROVIDED BY THE SERVICES DO NOT CONSTITUTE PROFESSIONAL ADVICE OR COUNSEL. PREM LABS SA. IS NOT RESPONSIBLE OR LIABLE FOR ANY THIRD-PARTY PLATFORMS, DOES NOT GUARANTEE THEIR CONTINUED AVAILABILITY OR ANY INTEGRATION THEREWITH, AND RESERVES THE RIGHT TO DISCONTINUE ANY SUCH INTEGRATION AT ITS DISCRETION. PREM LABS SA. MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET THE CUSTOMER’S REQUIREMENTS, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE DERIVED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY THE CUSTOMER THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.
9. Limitation of Liability
In no event will Prem Labs SA., its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with
10. Third Party Notices
11. Updates to Terms and Services
Modifications to Terms and Services
We reserve the right to modify these Terms, any Additional Terms, our Usage Policy, or any aspect of our Services (including our models) periodically. Reasons for such updates may include but are not limited to:
Enhancements to the Services: Introducing new functionalities, features, or improvements to support the overall quality and user experience of the Services.
Legal and Regulatory Adjustments: Adaptations in response to new laws, legal requirements, or changes in regulatory landscape affecting us or the Services.
Security Enhancements: Measures taken for strengthening security, safeguarding user data, or addressing safety concerns.
To ensure transparency, we will provide you with a minimum of 30 days' advance notice for updates to these Terms (or any related Additional Terms) that could materially impact your use of the Services adversely. This notice may be delivered through email communication or an in-product notification for your convenience.
For all other updates, notice will be deemed effective immediately upon posting the updated terms on our platform.
By continuing to access or utilize our Services after any updates become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are obligated to discontinue using our Services.
It is important to frequently review these Terms and any communicated updates to ensure you are always informed about your rights and obligations related to the use of our Services.
12.General Terms
Term and Termination: This Agreement commences on the Effective Date and will continue until your use of the Website, Services, or any Professional Support provided by Prem Labs SA. ends, or until terminated by Prem Labs SA. Upon expiration or termination, all rights and obligations cease except for terms that by their nature should survive, including payment obligations, proprietary rights and confidentiality, technology restrictions, disclaimers, indemnification, limitations of liability, and termination, along with these general provisions.
Use of Name and Trademarks: Prem Labs SA. will not use your name, trademarks, or proprietary branding in any publicity without your prior written consent.
Assignment: Neither party may assign this Agreement without the other's prior written consent, except to a successor of all or substantially all of its assets or business related to this Agreement. Any attempted assignment in violation of this clause is void. This Agreement benefits and binds the parties and their successors and permitted assigns.
Amendments and Waivers: No amendment or modification of this Agreement, nor waiver of rights under it, is effective unless agreed in writing by both parties. Waivers apply only to the specific provision and circumstances under which they were given, not to any subsequent or continued violations. A failure or delay by either party in enforcing any provision does not waive future enforcement.
Independent Contractors: This Agreement does not form any association, partnership, agency, employment, or joint venture between the parties. Neither party can bind or obligate the other in any manner, nor does this Agreement create any rights for third parties.
Severability: If any provision of this Agreement is found invalid, illegal, or unenforceable by a court, it will be enforced as closely as possible according to the parties' intent, while the rest of the Agreement remains in effect.
Governing Law: This Agreement is governed by the laws of the State of California, excluding its choice or conflict of law rules. It is not governed by the United Nations Convention on the International Sale of Goods.
Entire Agreement: This Agreement constitutes the entire agreement between you and Prem Labs SA. regarding its subject matter, superseding all prior agreements and communications. No advice or information, whether oral or written, obtained from Prem Labs SA. or elsewhere creates any warranty not expressly stated in this Agreement.
Force Majeure: Neither party is in breach of this Agreement for delays or failures to perform caused by natural disasters, acts of God, labor disputes, civil disturbances, terrorism, war, cyber-attacks, supply shortages, legal changes, or any events beyond reasonable control ("Force Majeure Event").
